Frequently Asked Questions

How do I get help?

We’re here to help you.  Contact us at 877-772-4677 x84 or email

What is your guarantee?

We have a 30-day money back guarantee on all digital training products.  If you are not completely satisfied, just let us know within 30 days of purchase and we’ll refund your money.

We also guarentee all of our services, such as Training and Consulting services.  If you are not satisfied with any session, just let us know within 24 hours and we’ll redo the session for free or refund your fees for services.  Travel and expense fees are non-refundable.  

What is your Privacy Policy

Our privacy policy is simple.  We never give out any information about you or your business without your express prior consent.

Terms and Conditions

All pricing is per user or registrant, except as noted.  

Travel and expenses will be submitted for approval (verbal or written) prior to incuring the expense.  Once approved, all expenses are fully earned and non-refundable.  See Travel Expenses

See our Guarantee for our refund policy.

Is your training and consulting done at our offices or remotely?

Great question.  We will do either.  We determine with you which delivery mode is going to be best for your organization and budget constraints.  

What are Travel Expenses for On-site Training and Consulting?

We do our best to keep travel expenses as reasonable as we can.  We will provide an estimate of expenses for your approval prior to incurring such expenses.  Once approved, there may be penalties up to 100% for cancellation or rescheduling.

Travel expenses include all expenses incurred to come to your location to deliver Training or Consulting, including:

  • Transportation:  Airfare, rental car, gas, mileage, tolls, parking, hired cars (ex: taxi, Lyft, hired car service), train, etc.
  • Lodging: Hotel and logging 
  • Per Diem: $90/day for food/per person
  • Incidentals: Tips, printing, postage, etc.
  • Taxes and fees:  All associated taxes and fees, including cancellation fees on non-refundable expenses.
Frequently Asked Questions (FAQ)

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